Like many companies, we guarantee our products. However, it seems not enough to just guarantee verbally on our authenticity and parcel wrapping skill. Therefore, you will get a FULL refund from us and the postage fees (a maximum of RM6.00 per return for the postage fees) for the returning goods if you are facing below problems:

1) Damage parcel – Product is not use able such as broken / leakage. 

2) Suspect the authenticity of our products. We believe business will go on only if you trust us, or else, we will cancel the order for you.

(We truly understand your concern and hope that you can consume our product confidently. To guarantee the safety of our customers, we only distribute authentic products from licensed authorise Sole Distributor or Manufacturer. Certain brands are registered under our company - Natta Enterprise / Natta Cosme (M) Sdn Bhd, so you may also check with Biro Pengawalan Farmaseutikal Kebangsaan (BPFK) regarding this.

While certain brands in our shop are provided by other principal that had register themselves under the Biro Pengawalan Farmaseutikal Kebangsaan (BPFK). Customer may refer to the principle for confirmation whether have they supply us the product for selling in our shop. For your information all cosmetic product are under the Control of Drugs and Cosmetics Regulations 1984, all cosmetic products (unless specifically exempted by the Regulations) must be registered before they can be manufactured, distributed or imported in Malaysia. We hope the above information can answer your question so that you can consume our product in relieved. )

3) We send incorrect product that different from what you have order.

4) *Accidently purchase a wrong product/quantity.(You may still return to us, but postage will be by yourself, might charge restocking fees) 

Natta Cosme will process refund to you after we have received the goods that you intend to return and all the required documents for refund have been submitted to us. Unlike other companies, they guarantee satisfaction within 14 days after you make your purchase. While we make it within 14days after you have received the goods. 

*Item bought during promotional events (e.g. MyCyberSale or Clearance) will not be accepted for return and exchange.

Please follow below step to complete the task to claim refund.

Send your inquiry to customer@nattacosme.com with title “ Natta Cosme order ID# wish to get refund” . Our customer service will reply and instruct you for next step. Post the parcel back to us as request. Wait for the refund. 

If you still have any questions or doubts about our return policy and products, we welcome your email at: customer@nattacosme.com.

We will take proper actions on all returned products and we will NEVER re-sell any opened products.